Our Mission
Our mission is to bring everyone the inspiration to create a business of their choice. To do that, we show you personalized content we think you’ll be interested in based on the information we collect about you. We only use that information where we have a proper legal basis for doing so.
We wrote this policy to help you understand what information we collect, how we use it, and what choices you have about it. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.
About SocialSparsh
SocialSparsh is a subscription-based application (web and mobile) which provides different tools for digital marketing. Our platform enables users to leverage these tools to enhance their digital marketing strategies and reach.
Definitions
- We, Us, Our: Individually and collectively refer to each entity being part of the platform (Socialsparsh Techmark Pvt. Ltd.).
- You, Your, Yourself: Refer to the users. This Privacy Policy is a contract between you and the respective Socialsparsh entity whose Website & Web Application you use or access or you otherwise deal with.
- Platform: The word platform means the said services and business provided by Socialsparsh. Hereinafter referred to as a platform.
- User: A person who registered their name under said platform.
Consent
By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.
Information We Collect
When you give it to us or give us permission to obtain it
When you sign up for or use the said platform, you voluntarily share certain information including your name, email address, phone number, OTP, comments, and any other information you give us. The information that we request will be retained by us and used as described in this privacy policy.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Technical Information
The said application does use third-party services that may collect information used to identify you. When you use a website, mobile application, or another internet service, certain internet and electronic network activity information gets created and logged automatically. Here are some of the types of information we collect:
Log data
When you use Platform, our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address (which we use to infer your approximate location), the address of and activity on websites you visit that incorporate the platform features, searches, browser type and settings, the date and time of your request, how you used Platform, cookie data, and device data and statistics.
SocialSparsh follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory. Some of the cookies we use are associated with your platform account (including information about you, such as the email address you gave us) and other cookies are not.
This service does not use these “cookies” explicitly. However, the application may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portion of this service.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Device information
In addition to log data, we collect information about the device you’re using the platform on, including the type of device, operating system, settings, unique device identifiers, and crash data that helps us understand when something breaks.
Clickstream data and inferences
When you’re on Platform, we use your activity—such as which digital marketing tools you use, content you create, and any text that you add in a comment or description—along with the information you provided when you first signed up and information from our partners and advertisers to make inferences about you and your preferences. For example, if you frequently use specific digital marketing tools, we may suggest similar or complementary tools that could enhance your marketing strategy. We may also infer information about your digital marketing needs based on your activity.
How We Use Your Information
We have a legitimate interest in using your information in these ways. It’s fundamental to what we do at the platform and necessary in order to make Platform and its features relevant and personalized to you.
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website and services
- Improve, personalize, and expand our website and services
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Suggest other digital marketing tools that align with your usage patterns and needs
- Provide personalized recommendations for optimizing your digital marketing strategies
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
We have a legitimate interest in using the information we collect to customize your Platform experience based on your offsite behavior. For example, if you visit websites related to specific digital marketing techniques, we may suggest relevant tools in our platform that would complement those techniques. When we identify your interests based on your offsite behavior with cookies, we will obtain any consent that we may need.
In addition to the specific circumstances above, we’ll only use your information with your consent in order to send you marketing materials by email, text, push notification, or phone call depending on your account or operating system settings. Each time we send you marketing materials, we give you the option to unsubscribe.
Subscription Information
As a subscription-based service, we collect and process payment information when you purchase a subscription to our digital marketing tools. This information is handled with strict security measures and in accordance with payment industry standards. Your subscription status and history are also maintained in our records to ensure proper access to the appropriate digital marketing tools.
Advertising Partners Privacy Policies
You may consult our website to find the Privacy Policy for each of the advertising partners of SocialSparsh.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons in their advertisements and links that appear on SocialSparsh, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that SocialSparsh has no access to or control over these cookies that are used by third-party advertisers.
Business Transfer
We may share your Personal Information or any other information collected and stored by the Service with our parent, subsidiaries, and affiliates for internal reasons in connection with the provision of the Services to You. We also reserve the right to disclose and transfer all such information to a subsequent owner, co-owner, or operator of the Services or applicable database.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service
- To provide the Service on our behalf
- To perform Service-related services
- To assist us in analyzing how our Service is used
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Contact List Access
When you sign up, you voluntarily permit us to access your contact list. However, the information we access will be purely and legally used by us only, for making your sharing of the digital marketing content easier for you. The said information is completely safe with us, and we will not be using that information to sell, resell, or for the company’s personal or professional use/s or purpose/s. If you don’t permit us to access your contact list, you won’t be able to share the digital marketing content with your contacts.
Security
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Your Data Protection Rights
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.
We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity.
Refund & Cancellation Policy
If at any time you are not satisfied with the quality of services of our application, within 7 days of subscription purchase you may raise a ticket in our application’s customer help and support with a reason for dissatisfaction or call the customer care number of Socialsparsh. If your issue is found to be genuine, your subscription may be considered for a claim of credit, replacement, or refund. Otherwise, your complaint will be noted and considered for the respective resolution. Furthermore, you hereby confirm and agree that you will not claim or allege anything against Socialsparsh concerning the digital content provided to you by the app.
Governing Law and Dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of India. The courts at Rajkot, India shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.
No Waiver
The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. It may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.
Changes to This Privacy Policy
If we change our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: connect@socialsparsh.com. By using Socialsparsh, you agree to abide by this Privacy Policy. Please read it carefully.